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TSM agent will log off automatically every several minutes

Publication Date:  2013-12-13 Views:  993 Downloads:  0

Issue Description

TSM agent can pass though authentication successfully ,everything is normal; but several minutes later , it will log off automatically  and need re-authentication .

Alarm Information


Handling Process

When you install the TMS agent software ,please pay attention to the prompt of  some auto defend security software ,or add the  process  Secodaemon.exe to trust list in this kind of software if possible .

Root Cause

Because  the process  Secodaemon.exe  of TSM Agent  was  stopped by third party  auto defend software  ,but the  TSM protect process start it again automatically  ,it cause the TSM agent authentication repeat.