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Cannot Download videoconference file, REACH recording software still encoding

Publication Date:  2013-12-24 Views:  136 Downloads:  0
Issue Description
For download a videoconference file, previously recorded,  the REACH software first need to encoding it, after that, it's allowed to download the videoconference file.
Alarm Information
Handling Process
For download a videoconference file, it's necesary to wait a period of time for encoding it. The times that need to wait for SD video files is around  3 times to encoding, and for HD video files it needs 5 times to encoding according to the size of the video file. That means 1 hour of video means 3 hours of encoding for SD, and 5 hours of encoding for HD.
Root Cause
The REACH take too long time for encoding a video conference after many hours of waiting it to finish, thats why is not possible to download the video file.
When is not possible to download a video conference file, it must wait for a period of time according to the different sizes of video files..