For download a videoconference file, previously recorded, the REACH software first need to encoding it, after that, it's allowed to download the videoconference file.
For download a videoconference file, it's necesary to wait a period of time for encoding it. The times that need to wait for SD video files is around 3 times to encoding, and for HD video files it needs 5 times to encoding according to the size of the video file. That means 1 hour of video means 3 hours of encoding for SD, and 5 hours of encoding for HD.
The REACH take too long time for encoding a video conference after many hours of waiting it to finish, thats why is not possible to download the video file.
When is not possible to download a video conference file, it must wait for a period of time according to the different sizes of video files..