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Problem between camera VPC500 and VP9030

Publication Date:  2013-12-25 Views:  697 Downloads:  0
Issue Description
The camera VPC500 (version: V100R011C03B012SP08) is not responding to commands for move from VP9030(version:V100R011C02B013SP40) and from control remote.
Alarm Information
Handling Process
Because of physical connection and configuration are fine, notice that could be a problem of the driver port COM and compatability version software . I decided to make the upgrade for VP9030 device for correct these issues with port COM and version software compatability. After make the upgrade to version V100R011C03B012SP08  and test it, problem was solved.
Root Cause
Confirm in VP9030 configuration through web, check physical conection to port COM, make sure the VPC500 camera in other VP9030 device are working.
Keep all devices up to date for avoid many issues.