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Knowledge Base

The picture of the TP is not clear

Publication Date:  2013-12-29  |   Views:  189  |   Downloads:  0  |   Author:  m00527412  |   Document ID:  EKB1000038315


Issue Description

Customer said the effect of the TP is not good.

Alarm Information


Handling Process

For TP product, the settings of the camera is set in advance. So we need to know the details of the configuration.
main cpu-> camera setc500CameraParam fouce:10000 camport:5
<SetC500CameraParam> Result:0 </SetC500CameraParam>
main cpu->
main cpu-> camctrl camzoomSetting inquire on
Foucs MODE :0
ExposureComp MODE :1
BackLight MODE :1
ShutterLimit VAL :0
Zoom VAL :4920
Foucs VAL :4096
Shutter speed :6
Iris VAL :17
Gain VAL :7
BGain VAL :193
RGain VAL :194
Bright VAL :23
Aperture VAL :8
ExposureComp VAL :7
Video MODE :2
We find the details in the feedback and find the Foucs MODE :0, it is the auto-focus.
Though it is not normal configurations, but it can`t influence this issue. Customer won`t complain about it strongly.
2.reconfig the settings, we find the spot in the screen is also exiting. We zoom in and find someone open the curtain.

So we doubt the spot is occurred by the sunlight。
3. we feedback this information to customer and close the curtain and this issue is solved。

Root Cause

as follows


We close the curtain and this issue is solved。Before we install the TP product, we should do more survey about the environment, and after the delivery, we should do a training to the administrator.