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sub-picture hang up randomly

Publication Date:  2013-12-31 Views:  139 Downloads:  0

Issue Description

when assemble 24 continuous presences conference. some sub-picture will black randomly and some sub-picture will be solidification.

Alarm Information


Handling Process

the real situation . only 5 sites on line.
when add the presentation to the continuous presence. all the sub-pictures were good .
when only add the 5 sites to the continuous presence. some sub-picture will show black and the image will be solidification.
1. check the license resources were enough
2. for the sites were have issue randomly . not network quality issue.
3. check the logs of the MCU.
when add one site more than 5 times in continuous presence. the issue must display.
when there have 10 sites and do continuous presence test. the problem solved.

Root Cause

1. the license of the MCU issue
2. need to analysis the logs of the MCU.
3. suspect the network quality issue.