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U1910 makes a outgoing call,different departments requires to display different calling number

Publication Date:  2014-01-19 Views:  148 Downloads:  0
Issue Description
Singapore U1910 site,customer find different departments make the outgoing call displaying the same calling number.customer prefer each department has their own calling number.
U1910 use PRA connecting to telecom. version is V100R001C01SPC600.
Alarm Information
Handling Process
Customer A Department extension 8102 outbound, needs to display calling number 64206921.
Customer B Department extension 8131 outbound, needs to display calling number 65388138.
The default user outbound calling number is the same within the same call source, according to customer requirements, different departments extension should be in different call source .

1. first add call source:
Configure call source 1, and add a user 8102 to call source 1.
config modify subscriber dn 8102 callsourceno 1
Configure call source 2, and add a user 8131 to call source 2.
config modify subscriber dn 8131 callsourceno 2

2.calling number change index 1,2, the methods please refer to 《U1910 product documentation》

3.config trunk carrier, different call sources select different calling number change index, outbound prefix and office no according to the actual situation.

as for department A:
a.Click the Search tab, and enter config add tgld.
b.Double-click the command that is found.The config add tgld page is displayed.
c.Set the parameters, as following:

d.Click Run.

as for department B:
a.Set the parameters, as following:

b. Click Run.
c. save.

then custom test, this configuration can meet custom requirement.

Root Cause
all users are in the same call source by default configuration of U1910, display the same calling number when making outbound call. in order to display different calling number with different departments in the outgoing call, we need to config different departments phone in the different call source.