No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


there is no response while cliking "OK" for adding devices in ISM caused by the java problem

Publication Date:  2014-09-20 Views:  236 Downloads:  0

Issue Description

there is no response while cliking "OK" for adding N8300 in ISM :

Alarm Information


Handling Process

 Environment clean, retry as below:
(1)    Execute javaws –uninstall
(2)    Delete” C:\Documents and Settings\All Users\Application Data\ISM\V1R3 “(it’s the installation directory for XP), if it’s WIN7 & WIN Server, the directory is “C:\Program Data\ISM\V1R3”.
(3)    Input N8300’s console IP in IE and download ISM to check whether could add the N8300.

Root Cause

caused by the java environment


do the trouble shooting according to the phenomenon