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there is no response while cliking "OK" for adding devices in ISM caused by the java problem

Publication Date:  2014-09-20 Views:  236 Downloads:  0

Issue Description

there is no response while cliking "OK" for adding N8300 in ISM :


Alarm Information

None.

Handling Process

 Environment clean, retry as below:
(1)    Execute javaws –uninstall
(2)    Delete” C:\Documents and Settings\All Users\Application Data\ISM\V1R3 “(it’s the installation directory for XP), if it’s WIN7 & WIN Server, the directory is “C:\Program Data\ISM\V1R3”.
(3)    Input N8300’s console IP in IE and download ISM to check whether could add the N8300.

Root Cause

caused by the java environment

Suggestions

do the trouble shooting according to the phenomenon

END