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Knowledge Base

Info-center not working on USG5520S Dual system Hot-standby

Publication Date:  2019-07-18  |   Views:  757  |   Downloads:  0  |   Author:  SU1001649752  |   Document ID:  EKB1000040007


Issue Description

The problem is that only the master firewall sends device status traps to the syslog center. This happens although both firewall have the info-center configuration applied. the info-center configuration was applied to the slave firewall via HRP auto-sync feature.

Alarm Information


Handling Process

No handling needed because this situation is normal, according to the normal operation of the device.

Root Cause

The cause of this issue is that in a Dual-system Hot-standby scenario the slave firewall cannot send any packets other than HRP control messages. This is why only the master firewall will record logging information to the syslog server via info-center.