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Knowledge Base

N8500 V2R1 Can't find virtual IP after created

Publication Date:  2014-09-19  |   Views:  215  |   Downloads:  0  |   Author:  l00478163  |   Document ID:  EKB1000040818


Issue Description

NAS: OceanStor N8500V200R100

After created the virtual IP, ISM and command line can’t find the virtual IP.
Error message is: given ip not a virtual ip

Alarm Information


Handling Process

Debug method:
    Check in ISM, we will find below slot doesn’t has network card.

Step1: Add network card into the system at right position.
Step2: Run command “ip link add [slot id] [ip] [mask]” as below to add the network interface card to system.

Root Cause

Root cause:
    Customer don’t have network card for business. So the virtual ip can’t add to a network card. And can’t been found.


when create virtual IP suceess, but can't find it, try to check if the system has physical network interface cards.