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System restart due to watchdog expiration.

Publication Date:  2014-04-30 Views:  378 Downloads:  0

Issue Description

The customer received one server for tests from Huawei and the client said as this server made a rapid restart when he pushed the power button when he tried to instal OS.

Type: Tecal RH2288 V2-8S
BIOS: (U102)V053
IMANA: (U1029)3.87

Alarm Information

Error:

323, Ok,2013-07-04  22:57:00,2013-07-04  23:57:00,System Boot / Restart Initiated(SysRestart),System restart.due to watchdog expiration.command from ch #0,1D0704FF,Asserted
322, Major,2013-07-04  22:56:58,2013-07-04  23:56:58,Watchdog 2 (Watchdog2),Watchdog overflow.hard reset.interrupt type:none.timer use:OS Load,2381FFFF,Deasserted
321, Major,2013-07-04  22:56:58,2013-07-04  23:56:58,Watchdog 2 (Watchdog2),Watchdog overflow.hard reset.interrupt type:none.timer use:OS Load,2301FFFF,Asserted

Handling Process

The customer must to check in BIOS  if the BMC WDT Support for POST and OS are enable, and if are enable must to  disable and then retry to install OS.







Root Cause

none

Suggestions

none

END