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Knowledge Base

The input to the power module is abnormal; Level: Major

Publication Date:  2014-09-17  |   Views:  164  |   Downloads:  0  |   Author:  SU1000781244  |   Document ID:  EKB1000042427

Contents

Issue Description

The customer received one error from his storage related from his power module.

Alarm Information

The alarm:

Dear OceanStor S5500T users:

System Name: Storage_NAME
Location: Customer's LOCATION
ESN: 210235XXXXXXXXXXXXX
ID: 0xe01fe0005
Level: Major
Occurred At: 2014-04-28 14:23:21 DST
Details: The input to the power module (disk enclosure 1, power module 0) is abnormal.

Handling Process

First of all before to check as the power module is damaged we must to  check if the power cable is disconnected or the power cable is damaged or the power input cable  is too large or too small.

In most of cases the power imput cable is too large and is necesary to push much better the power cable in power module.

For this type of error: The input to the power module (disk enclosure 1, power module 0) is abnormal, only in few cases the power module is faulty and we must to replace that power module with a new one.

Root Cause

none

Suggestions

In most of cases the power imput cable is too large and is necessary to push much better the power cable in power module.