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Failed to Run the Image Tool Because Security Software Is Installed in the Template

Publication Date:  2015-03-10 Views:  1257 Downloads:  33

Issue Description

When creating a full copy template, a user fails to run the image tool FusionAccess_Mirror and cannot encapsulate the template.

Handling Process

This problem can be resolved by creating a template in QuickPrep mode.

Root Cause

 A network security software uniaccess agent is installed in the template, which results in the image tool running failure. If the software installed after template encapsulation is complete, VM decapsulation occasionally suspends.
 The security software uniaccess agent restricts the running of the image tool and results in occasional suspension during VM decapsulation.


Create a template in QuickPrep mode.