Customer wanted to upgrade their system and to give them the demonstration of 6 Multipoint HD video conference in CP mode but before upgradation customer do not have the license. then i go to update the license but was unable to upload it because of some fault.
when i tried both ways the web login and the FTP server the uploading of license was unsuccessful. i thought may be there is some problem with my laptop so i tried to change the laptop and try both ways but the result was still same. then i changed the license file. after changing the license file i tried to upload it by using FTP server method and it was successful.
first i tried to upload it by using the web login of MCU but each time when i upload it gives me the error of import unsuccessful. then i tried to upload the license using FTP server but result was the same.
If this kind of error occurs that import unsuccessful or unable to mask then try to change the license file as there is some problem with that license file.