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Knowledge Base

FusionManager Email Alarm Function Fails to Send Emails at Scheduled Time

Publication Date:  2015-03-10  |   Views:  1192  |   Downloads:  0  |   Author:  z00287080  |   Document ID:  EKB1000044180


Issue Description

After the email alarm function is configured, the FusionManager system can successfully send alarms. After the system is running for a period of time, two alarms are generated on the FusionAccess portal each minute and a user receives an alarm generated one week earlier in the email box.

Handling Process

1. Change the alarm generation mechanism of FusionAccess to allow it not to report the same alarm repeatedly.

2. On the FusionManager portal, set the alarm sending frequency to 20 emails per second.

Root Cause

At the site, FusionManager is configured to send alarm information to the user's email box every 15 minutes. However, two alarms are generated every minute. Therefore, more alarms are generated than those can be sent to the user in a real-time manner. 


  • It is recommended that the alarm generation frequency must be taken into consideration when you configure the email alarm function for a site to ensure that emails can be sent to the required user in a real-time manner.
  • One week after the email alarm function is configured for the system, you are advised to check whether alarm sending delays. If yes, check and change the alarm reporting frequency.
  • The following figure shows the page on the FusionManager portal for configuring the email alarm function.