Issue Description
When configure ‘System>Initial Configuration>Virtual Environment’, error occur after click ‘OK’.
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Handling Process
Log in ITA server, change “CloudOSVersion=v1.2” to “v1.1” in file ‘\ITA\tomcat\vDesktop\WEB-INF\conf\system\System.properties'.
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Root Cause
From ITA log, we can see Fusionaccess failed to get the login uri of cloudos. ITA path ‘ITA\tomcat\vDesktop\WEB-INF\logs\R5C00\log\VDESKTOP\vDesktop.log’
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From first line engineer, we know the fusionaccess version is R5C10 and fusioncompute version is R3C00. When accessing to cloudos, ITA set cloudosversion 1.2 as the message head. But fusioncomputer R3C00 cloudos version is 1.1.
