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Knowledge Base

Add FusionCompute Configuration Failed

Publication Date:  2014-06-26  |   Views:  244  |   Downloads:  0  |   Author:  l00527303  |   Document ID:  EKB1000045448


Issue Description

When configure ‘System>Initial Configuration>Virtual Environment’, error occur after click ‘OK’.

Alarm Information

Error Code 11037

Handling Process

Log in ITA server, change “CloudOSVersion=v1.2” to “v1.1” in file ‘\ITA\tomcat\vDesktop\WEB-INF\conf\system\'.

Root Cause

From ITA log, we can see Fusionaccess failed to get the login uri of cloudos. ITA path ‘ITA\tomcat\vDesktop\WEB-INF\logs\R5C00\log\VDESKTOP\vDesktop.log’

From first line engineer, we know the fusionaccess version is R5C10 and fusioncompute version is R3C00. When accessing to cloudos, ITA set cloudosversion 1.2 as the message head. But fusioncomputer R3C00 cloudos version is 1.1.