No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


RH2288HV2 purple screen crash when installing ESXi 5.5

Publication Date:  2014-06-28 Views:  153 Downloads:  0
Issue Description
OS: ESXi 5.5

RH2288HV2 occurred purple screen crash when installing ESXi 5.5.Information as below
Alarm Information
Handling Process
Debug method:
1. Ensure ESXi version is 5.0, 5.1or 5.5。
2. Check purple screen information if it is the same as below.
Root Cause
Root cause:
VMware ixgbe driver bug
    The code added for Linux driver to handle SFP module hot plug affected ESX driver. The new code caused ESX driver to constantly poll for the module info if there is no module installed. Every poll constantly added a 1 second delay which eventually locked up a CPU and led to a system crash.
     Upgrade driver for Network adapter Intel Corporation Ethernet 10G 2P X520 Adapter driver to version: ixgbe 3.21.4 or later.

You can download the driver ixgbe 3.21.4 from:

Guidance for installing async drivers on vmware esxi 5.0, 5.1, and 5.5: