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certain VM can not detect USB disk

Publication Date:  2014-06-29 Views:  851 Downloads:  0

Issue Description

customer send to us that she faces this issue one VM where can not detect any USB disk. he checked the thin client and it's OK,  even connected another VM to the same TC and it detected the USB device immediately.

Alarm Information

none

Handling Process

- product : Mini VDI
- handling process : problem solved after asking customer to restart citrix services in this VM.

Root Cause

none

Suggestions

none

END