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ISM demo version not working

Publication Date:  2014-09-16 Views:  213 Downloads:  0

Issue Description

ISM demo version could be installed , but the .exe file of ISM could not be opened after installation.

Alarm Information

The .exe file of ISM demo version is not working.

Handling Process

Informed the customer that the problem is incomplatibility of the ISM demo version with Java version later than Java ver 6. It seems that the customer had installed the latest update of Java.

Root Cause

Found out that the problem could be the version of the Java installed on the OS.

Suggestions

Suggested to downgrade to the latest compatible version of Java working with ISM demo version . 

END