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The PCIE chip faulty cause the failure to recognize the 10GE and FC port

Publication Date:  2014-09-16 Views:  197 Downloads:  0

Issue Description

On the ISM, we can see the information of the interface module of 10GE and FC, but for the port information, we can find any of them.

Alarm Information


Handling Process

First, we have to check if the information in the CLI is the same with the ISM, we can use the command "showifmodule" and "showport" to check it. At last, they are the same.
Second, we have to collect the logs and check the "message" file, and we find there are lots of PCIE errors here:

In one word, for the PCIE error, we suggest to replace the controller.

Root Cause

The PCIE card in the controller is faulty, which cause the failure to recognize the port of the interface module.