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(hwcloud) Cannot Associate with the Corresponding Program

Publication Date:  2015-03-10 Views:  993 Downloads:  0

Issue Description

After a user opens the WI on the Linux TC, views the VM list, and clicks a VM icon to log in to a user VM, "Unable to open this helper application" is displayed, indicating that the user fails to log in to the VM.

Handling Process

Install the Accessclient software that is delivered from the thin client manager (TCM):
For details about how to obtain the TCM and the Accessclient software, see the FusionCloud Desktop Solution V100R005CXXXXXX Version Mapping.

Root Cause

No client program is installed on the Linux TC.


The Accessclient software is stored in different directories based on software version. You can obtain the software according to the version mapping table.