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Knowledge Base

S5600T V2R1 after imported test license, a lot of features disappeared

Publication Date:  2014-07-25  |   Views:  294  |   Downloads:  0  |   Author:  l00478163  |   Document ID:  EKB1000047261


Issue Description


After imported test license, a lot of features such as smart tier, smart thin disappeared.

Alarm Information


Handling Process

Debug method:
step1, Get commercial license file from customer side. Then check features

Step2, Get test license and check features.

Step3, The commercial license contains lots of features but test license just has LUN copy

Root Cause

Root cause:
We just have one license file in storage. Customer has two licenses.
One is commercial license which contains lots of functions such as smart tier, smart thin.
And the other is test license which just contain LUN copy function. So after imported test license,
commercial license is covered by it. So just LUN copy function in storage.


Reapply a test license which contains all features of commercial license and LUN copy.
Step1, access ESDP, then choose Enterprise Temporary license->Pre-sale Expansion license. And link is!jalor/workflow/template/startProcessForm.html?processKey=PocTempLic

Step2, Finish the application.

Step3, Download license file, and check if it contains all features.

Step4, Sent new test license to customer