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Knowledge Base

GK Registration

Publication Date:  2014-07-30  |   Views:  572  |   Downloads:  6  |   Author:  g00733473  |   Document ID:  EKB1000047506


Issue Description

1. When we initiate a multipoint call from the touch pad or SMC 2.0 the call is successful but right codec does not join the conference.
2. We can ping SMC,MCU and all sites from the Right codec
Software Version: V100R011C02B013SP40

Alarm Information

Right codec has not joined conference

Handling Process

After checking the system status and finding that the codec had failed to register with GK, I did a network test from right codec to check if I could ping the GK and I could ping it successfully. I then went into the H.323/SIP setting on the codec and found that there were no GK setting on that codec. I then enabled GK and input the GK IP address, E.164 number and password. I saved the settings and went to check the status again and registration was successful. I tried a test call and the Right codec was in the conference now.

Root Cause

After seeing the error message, I thought it was a network issue so I pinged and tested connectivity to all devices and the network was fine, I went and checked the system status and there I found the problem. GK Registration failed.


Whenever having a Multipoint call please ensure that all the codec’s have successfully registered with the GK.