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The database operation is abnormal" Is Displayed During Desktop Group Creation on the FusionAccess Portal

Publication Date:  2014-08-04 Views:  150 Downloads:  0

Issue Description

Users failed to create the desktop group on the FusionAccess portal, and "The database operation is abnormal" is displayed.

Alarm Information

none

Handling Process

Configure the desktop again to set the database IP address to the floating IP address.

Root Cause

  1. Users failed to create the desktop group on the FusionAccess portal, but can successfully create VM groups. Database operation errors are caused by abnormal database operations. Generally, the HDC database and ITA database are deployed on the same server and the operations on the ITA database are successful, which indicate that the database works properly.
  2. After analysis, the IP address of the HDC database is the physical IP address of the database rather than the floating IP address. After an active/standby switchover is performed, the current database is the standby database, and write operations are not allowed. Operations on the HDC database failed.

Suggestions

Establish the environment by strictly following the operation guide.

END