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Knowledge Base

replace the SAS cables between RH2288 V2 and RH2288H V2

Publication Date:  2014-09-17  |   Views:  858  |   Downloads:  0  |   Author:  SU1001696405  |   Document ID:  EKB1000048591

Contents

Issue Description

A problem occurred for SAS cables in RH2288 V2 server and the Hard disks can't be seen. we ask for replace them with RH2288H V2 but not same

Alarm Information

The hard disks can't been seen during windows installation and the SAS cables need to be replaced.

Handling Process

The faulty SAS Cable let the hard disks can't be seen in windows installation and must be replaced with new ones.
we check for replacing them with RH2288H V2 but it is not possible because they are totally  different.

Root Cause

The faulty SAS Cable let the hard disks can't be seen in windows installation and must be replaced with new ones.
we check for replacing them with RH2288H V2 but it is not possible because they are totally  different.

Solution

- The SAS Cable for RH2288H V2 and RH2288 V2 are not the same lenght and different in model also.
- we knew the problem in SAS Cable as the hard disks are not working so we need to replace them.

Suggestions

The faulty SAS Cable let the hard disks can't be seen in windows installation and must be replaced with new ones.