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centos 6.5 install Ultrapath failed

Publication Date:  2014-08-27 Views:  344 Downloads:  0

Issue Description

Symptom:
Customer try to install Ultrapath in Centos 6.5 OS. Error information occurred

[root@vz006 RHEL]# ./install.sh
    Check the existence of the UltraPath
    No UltraPath exist.
    Check the system type
    [ERROR] unknown kernel.[2.6.32-042stab093.4]

Alarm Information

no

Handling Process

Debug method:
1. Collect information by tool which from Ultrapath.
1.1 Enter path OceanStor UltraPath V100R006C00SPC400_RHEL\RHEL\Tools
1.2 Run tool hostInfoTools.sh
2. Analyze logs. Open file \root\RHEL\Tools\result\host.txt
Compare information below command “uname –a”.
2.1 Standard information should be as below

2.2 Customer side information is as below

So we know, the information is different, that caused error message occurred. 

Root Cause

Root cause:
Customer’s centos is not a standard OS,kernel not matched when installing Ultrapath.

Suggestions

Solution:
Install standard centos OS, then install Ultrapath again.

END