1. Collect information by tool which from Ultrapath.
1.1 Enter path OceanStor UltraPath V100R006C00SPC400_RHEL\RHEL\Tools
1.2 Run tool hostInfoTools.sh
2. Analyze logs. Open file \root\RHEL\Tools\result\host.txt
Compare information below command “uname –a”.
2.1 Standard information should be as below
2.2 Customer side information is as below
So we know, the information is different, that caused error message occurred.