When the customer tried a new instalation he received an error, a java issue.
The error message is “Java environment variables in the system are incorrect”.
The customer followed these steps from below and the problem was fixed:
On the local (Windows) PC, click Start, enter path in Search programs and files, and press Enter to open the Environment Variables window after that have to delete JAVA_HOME and JRE_HOME from System variables and start the wizard again.
-The customer JAVA variables are:
-ISM works fine.
A necessary Java file (such as java.exe, jre.exe, javaw.exe, or jvm.dll) is unavailable in the directory to which the PC environment variables JAVA_HOME or JRE_HOME points.