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Knowledge Base

After upgrade the camera went offline

Publication Date:  2014-09-16  |   Views:  239  |   Downloads:  0  |   Author:  m00225238  |   Document ID:  EKB1000051644

Contents

Issue Description

After upgrade, the camera went offline.

Alarm Information

none

Handling Process

1. Log in the webpage of the camera, check “Protocol”-“Protocol Info”, the Protocol Name is empty.
2. Check the upgrade tool, the version is v1.1.8. After choose the File Path, the protocol setting will be “No Protocol” by default.

3. Set the Protocol to “onvif”, and upgrade the camera once again, the camera went online.

Root Cause

During the upgrade, the protocol setting chose “no protocol”.