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Knowledge Base

S5500T V2R2C00SPC200 ToolKit doesn’t have upgrade button

Publication Date:  2014-09-30  |   Views:  227  |   Downloads:  0  |   Author:  l00478163  |   Document ID:  EKB1000054550

Contents

Issue Description

Version:
Storage:S5500T V2R2C00SPC200
Toolkit: ToolKit V1R1C03SPC100

Symptom:
When doing upgrade, ToolKit doesn’t have ”Upgrade” button, can not do upgrade.

Alarm Information

no

Handling Process

Debug method:
Ask customer what’s the account he is used, check if it is the super user account. T Series should use admin, N8000 should use master.

Root Cause

Root cause:
Customer used normal account which doesn’t have right to do upgrade. For S5500T V2R2, customer should use admin account to do upgrade. So ToolKit doesn’t have ”Upgrade” button.

Solution

Solution:
Use super user to do upgrade.

Suggestions

Some ToolKit button is related the device which in charge, usually, if found some function is disappear, we should check the account and version of ToolKit