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M220W can`t connect TE40

Publication Date:  2014-10-09 Views:  356 Downloads:  0

Issue Description

customer reported that M220W can`t connect TE40, even we change 2 laptops to connect with TE40, the 2 laptop also can`t connect TE40.

Alarm Information

no alarm. but the facility will appear later will disapprear.

Handling Process

① If we take TE40 as a WIFI server, and you configure the relative settings. The wifi client should connect the TE40 successfully. And you can see MAC addr in the web.
a. if can`t connect, please try to change some other channel to have a try.
b. If can`t connect, please disable WIFI hotspot then enable it again.
c. If also can`t , please try to restore the TE40 factory then have a try. Try connect other mobile devices or laptops to the TE40.

② If ①can`t solve your issue, let`s check whether the WIFI module in TE40 is ok, please enable WIFI client and connect WIFI and check the result.

Root Cause

we find there are lots of WIFI hotspot here, it will be influenced by each other.


after we change the channel of the SSID, the wifi can be connected.


be familar with the diagnose way.