We found a new TE30 have issue. The device cannot dial out to any sites with below error message pop-up immediately.
Sorry, the number you have dialed cannot be reached this time . [FF0002H]
Also, we found an error message raise from the right bottom corner “Internal system error (Error ID: 0x1b00003e)”
The device can ping to the next hop gateway, but not the Internet addresses. And we can’t see any network traffic sending from this device.
“Internal system error (Error ID: 0x1b00003e)”
1. use ssh tool login the terminal’s ssh page
need open the ssh function on system setting -security-ssh of TE30‘s web
2.ssh to TE30，the user name and password should be debug/debug or debug/Change_Me
3.then type the command mnt licenseinfo to check license status
if the result displayed ulMaxBdw not be 0
web trace debug on
do the call operation
the result is MaxBdw 0 ，we can confirm it is a license
the license system’s problem, the TE30's old license is copy from another system's database, and the dilatation mini MCU license is a new create one , they are not merge automaticly
contract license manager and get the correct license, problem resolve
in the ESDP license system, search for product ESN,the merged license should be only one , if there are two or more ,should be a not merge automaticly problem