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GK can't be online at SMC1.0

Publication Date:  2015-03-11 Views:  111 Downloads:  0

Issue Description

C site have an issue that GK can't be online at SMC1.0 but everything works fine before.

Handling Process

1.  the swtichcentre service was running , after restart this server , the problem still exist.
2.  delete GK and add GK again , the problem still exist
3.  downgrade the SMC1.0 and install again , the problem still exist.
4.  there have a case , we use command below to check the port :
     netstat –a –b
     after checking ,there didn't have a process using 161 and 162 port . 
5.  check the services again , right click computer->management ->services and application -> services
      we found one process that maybe will use 161 and 162 port :
      snmp trap
after stop the process, the problem solved.

Root Cause

udp port 161 and 162 were blocked by some process.


stop the process which uing 161 and 162 port


the old case was not enough .
1. we need to use command to check if the port was used
2. we alos need to check the process below :
snmp trap   and ViewPoint Agent