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customer want to develop the 3rd party to control TE30 but authenticated failed

Publication Date:  2014-10-30 Views:  128 Downloads:  0

Issue Description

customer want to develop the 3rd party to control TE30 but authenticated failed

Alarm Information

no alarm

Handling Process

for the diagnose ways we can check KB1000058489, it`s the same way to diagnose this kind of issue.
we need to know what did customer do and which interface he used. so we ask him to select the packets and scenario.
1. customer said he send these message to TE30 said.
{user: "api username",
password : cripted ("apiusername":"apipassword":"SessionID")
2. customer feedback the packets of the process.

and also we checked the doc HUAWEI TEX0 Videoconferencing Endpoint HTTP API Reference Guide. it says

it doesn`t say that it need to be encrypted, so after ask customer changed this, the issue is solved 

Root Cause

the old version needs encrption then send to TE30.  but the newest version we will encrpt in TE30 side.

Solution

after ask customer only send user/password to TE30 side. the issue is solved

Suggestions

Though we are not familiar with the 3rd party, but the diagnose way is same. we should know what did customer do and get some packets/traces, the issue will be easier. 

END