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Knowledge Base

Can’t change the r**ding space setting

Publication Date:  2019-07-30  |   Views:  179  |   Downloads:  0  |   Author:  m00225238  |   Document ID:  EKB1000059462

Contents

Issue Description

When the customer try to reduce the r**ding days of the cameras, the platform gives the information that the storage is full. 

Alarm Information

Handling Process

a. SSH to the server, run the command “df -h” to find out the directory which has the biggest space.
b. Run the command “vi /home/ivsmu/mru/conf/ivs_mru_record.conf”, add the directory in pre-step to the RecordFilePath, use a comma to distance from the original one.
c. Restart mu service and scu service, run the command below
cd /home/ivstool/bin
./service restart mu
./service restart scu
d. Check the storage management, the available space is increased. Then reduce the r**ding days of the cameras.
e. Change the configure file back, delete the directory.
f. Restart mu service and scu service.

Root Cause

Check the storage management of platform, there is no available space left at all. According to the storage criterion of NVR6128, in this case, the recording space setting can’t be changed.