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Knowledge Base

License Problem of TE30 and TEx0 caused by applying license wrongly with SN

Publication Date:  2014-11-12  |   Views:  1046  |   Downloads:  14  |   Author:  SU1001702621  |   Document ID:  EKB1000059482


Issue Description

Product :TE30 , and all the TEx0 have the same issue
Failed to Upload the Licences file created using the Endpoint SN number. 

Alarm Information

Cannot reactivated a license file while it doesn’t match the ESN or version number.

Handling Process

  1. Check the ESN , make more entitlement on it every thing seems fine
  2. Create the license file using the ESN number [not in the famous format 21xxxxx]
  3. The ESN on the most VC product consist of 40 digit like [5FB45DD5717869F8A4899576BF13AFE314F80D6A]
  4. Working fine after recreating the license file according to the correct ESN

Root Cause

The Licenses file was wrongly created using the SN number with normal format 20 digit begin with the 21xxxxx;
For TE30 and TEx0, It is the ESN that's needed to apply license,  not  SN.


The license file should created by using ESN although it's not on the usual format