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ISM Service Tool Can't found the NAS device

Publication Date:  2014-11-30 Views:  153 Downloads:  0

Issue Description

It is failed to discover the device due to the communication problem.

Alarm Information


Handling Process

We have to check the important points as below:
1. Check if the PC with ISM Servicetool  is the same network as storage device.
2. Check if firewall and antivirus of the PC are closed. Otherwise ,please close them. 
3. Check if WinPcap is installed well. Otherwise, reinstall WinPcap, whose path is \lib\ethernet\WinPcap_4_1_2.exe, such as C:\Huawei OceanStor Toolkit\lib\ethernet\WinPcap_4_1_2.exe for Win7.
4. Ping the NAS console IP with a long time to check if there is lost package.

Root Cause

The antivirus software is not disabled


Disable the firewall and antivirus software