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CMS failed to download audio files

Publication Date:  2019-07-24 Views:  921 Downloads:  0

Issue Description

Customer finished all the configuration ,and generated audio file successfully ,in the file server ,we can find audio files ,but when use cms to download them ,cms prompt ,download fail.

Alarm Information

Download audio file fail .

Handling Process

CMS need get the path of audio file from database ,the access to file server to get the audio .
So if there is no enough right for cms , cms will download fail .

we set the right of voice file in fileserver to everyone ,now can access to the folder  /mnt/voice ,but still can't download the audio files.

use command :id cms in linux ,we get the gid is 100 ,but in voice shared folder of filer server , the setting is 65533.

after modify it to 100 ,the audio can be download .

Root Cause

the right of shared folder not correct cause the issue .


1.modify the gid of nfs share of voice folder in filer server to 100,same with id of cms. 2.modify the audio in UAO to gid 100,with command :MOD VOlCFG:VOL=”Z”,VOLIND=0,GID=100;


The gid of user should be same with the shared folder and audio files .