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Knowledge Base

FAQ---VCN3000/IVS C02, can't login by windows domain user

Publication Date:  2014-12-27  |   Views:  215  |   Downloads:  0  |   Author:  s00453625  |   Document ID:  EKB1000063823


Issue Description

VCN3000/IVS C02, can't login by windows domain user.

Alarm Information

The following "the domain server is not configured" error is prompted.

In the SMU debug log, there's following info:
2014-12-26 18:10:59.019+08:00[Warning|TID:0x7FB42E579710|RtnCode:0x003E]    user_mgr.cpp:00589 GetAllLinkIDByUserNameAndDomainName User with UserName[rajendra] DomainName[AD] not found.

Handling Process

1. Check the OMU portal > Maintenance > Unified Configuration > SMU > System property > DNSConfig field. It's sure the windows domain info is configured and the format is right:  ""
2. comparing the log info, it's found the IVS server only check the domail nmae "ad" and does not care about the postfix. Change the DNSConfig filed to be " ad". Then the problem is fixed.