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Knowledge Base

FusionAccess V1R5C10 user get the error code 6016 when try to login vm through WI

Publication Date:  2015-01-14  |   Views:  184  |   Downloads:  0  |   Author:  l00446618  |   Document ID:  EKB1000064573

Contents

Issue Description

FusionAccess V1R5C10 user get the error code 6016 when try to login vm through WI

Alarm Information

error code 6016

Handling Process


Since the error code indicates that there is network problem between TC, VM and VAG
1, check the network of Thin client to VM, the network connection is fine.
2, check the network from TC to the VAG, and found that VAG can't ping through.
3,login VAG and check the VAG network configuration, found that there is not gateway for VAG.
4, configure the gateway for VAG and problem fixed

Root Cause

there is not gateway on vag server.

Solution

Configure the gateway for VAG.

Suggestions

Error code 6016 means the network from TC to VM, or from TC to VAG is not OK. so we need check the network first.