1. Collect the logs from ITA and OMS server,
2. check for the time diffrence between MCNA and ITA servers
3. correct the Time by syncronization of manually setting
If time difference between VM and Galax(MCNA/CNA/ESC/CRM) exceed 5 minutes, all VM status will be unknown. It will lead to login issue.
There is unknown problem if Windows w32time was set as ntpd clock source. sync the time with AD server.
Command on MCNA:
sh /usr/sbin/ntpdate 192.168.1.7 && /sbin/hwclock -w -u > /dev/null 2>&1
sed -i -e '/ntpdate/d' /etc/crontab
echo "*/2 * * * * root sh /usr/sbin/ntpdate 192.168.1.7 && /sbin/hwclock -w -u > /dev/null 2>&1" >>/etc/crontab
service cron restart