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Cannot uninstall U2000v1r8

Publication Date:  2015-02-25 Views:  339 Downloads:  0

Issue Description

Symptom : During uninstallation of U2000v1r8, a warning message “ Directory d:oss\ is being used by some processes. Please stop it first” as shown in Figure 1(a) and Figure 1 (b) below.

Figure 1(a ) : Warning message



Figure 1(b ) : Warning message

Alarm Information

Figure 1(b ) : Warning message




Handling Process

Action taken :

01.   Stop U2000 services and processes.

a.       Double-click the stopnms.bat file in the D:\oss\server\platform\bin, to end U2000 processes.

b.      Double-click the stopserver.bat file in the U2000 path, that is, C:\OSSENGR\engineering, to end the U2000 MSuite processes.

c.       Click the Processes tab. Ensure that the there is no imapmrb.exe, imapwatchdog.exe,imapsysd.exe, apeventmgr.exe, imap_sysmonitor.exe, ResourceMonitor.exe,imapsvcd.exe, EmfGnlDevDm.exe and imapPortTrunkSvc.exe processes in the Windows Task Manager dialog box. If the httpd and tomcat processes exist, stop them as well.

d.      Run the Stop_ftp_win.bat file in the D:\oss\server\3rdTools\ftp to stop the apache ftp process.


02.   Shutdown OSS as shown in Figure 2 (a), 2 (b) & 2(c) below :

Figure 2(a)  : Shutdown OSS


Figure 2(b) : Shutdown OSS








Figure 2(c): Shutdown OSS

03.   Go to task manager to end processes of all related OSS function such as  imap.exe, msserver.exe, msdaemon.exe as shown

Figure 3(a): End msserver.exe



Figure 3(b): End msdaemon.exe






01.   Uninstall U2000V1R8 for Window 7 platform using normal procedure.


02.   Uninstall U2000V1R8 successfully as shown in Figure 4(a),4(b) and 4(c) listed below :



Figure 4(a): Confirm Uninstallation of U2000V1R8







Figure 4(b): Uninstallation Complete for U2000V1R8







Figure 4(c): Restart the operation system