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Client cannot load SSL VPN application from v-gateway

Publication Date:  2015-02-28 Views:  338 Downloads:  0

Issue Description

Client is unable to connect to the VPN gateway after keying in username and password. It kept showing on the loading application page.

Alarm Information


Handling Process

Confirm with customer that before connectting this v-gatway (USG2110), he has already connectted another v-gateway (USG6320) successfully.

It must be version of SSL VPN application on client mis-match the application on USG2110.After delete the application on client following steps below, and then connects v-gateway USG2110 successfully.

1. Close IE and ensure SSL VPN applicationis not running
2. Delete SVNIEAgt.ocx and SSLCacheClean.ocx in directory  C:\Windows
3. Delete SVNIEAgt.inf in C:\Windows\Downloaded Program Files
4. Uninstall unist.exe in C:\Program Files\svnclient, and delete directory  “svnclient”
5. Delete directory svnclient in directory  %appdata% if it exists

Root Cause

If client already has latest SSL VPN application, it cannot load old application because of version mis-match


Delete the SSL VPN application files on client


Ensure the SSL VPN application on both client and v-gateway are same.