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Knowledge Base

SMC2.0 dials RSE fail and shows that bandwidth is insufficient

Publication Date:  2015-04-03  |   Views:  218  |   Downloads:  0  |   Author:  h00247100  |   Document ID:  EKB1000072205


Issue Description

When a schedule conference was executed, the conference was not able to call out to the endpoints and RSE.And shows that the bandwidth for the specified subnet is insufficient.



Alarm Information

The details of the error is as below:


Handling Process

1,we check the connection of RSE,it is ok.


2,we check the connection of MCU,it is also ok.

3,From the error information,we can see that the bandwidth is insufficient,it is to say that the license of media route bandwidth is insufficient,so we try to reduce the media route bandwidth and check if the issue will be solved. 

Root Cause

The license of media route bandwidth is insufficient


1,Apply a new license again to suit for the bandwidth.

2,Reduce the media route bandwidth if we do not need  the fuction of H.460. we find teh Zone Management----defaultEPZone,and click the edit,then remove the tick of Enable media route.and call again.