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Knowledge Base

Service Interruption Due to the Full CDR Pool

Publication Date:  2015-04-21  |   Views:  574  |   Downloads:  0  |   Document ID:  EKB1000073517


Issue Description

At an office, the onsite service traffic is low. During the deployment, the config createbill switch on command is executed to enable the CDR recording function, which is not disabled later. There is no CDR server onsite, and CDRs are stacked in the CDR pool. After the CDR pool is full, services are interrupted.

After the config createbill switch off command is executed to disable the CDR recording function and the SoftCo is restarted, the fault persists.

Handling Process

Step 1 Run the config createbill switch off command to disable the CDR recording function.

Step 2 Run the show billpool state command to view the number of CDRs. Assume that the number of CDRs is N.

Step 3 Run the debug debug_pid os_pid_bill_server cmd 45 p1 0 p2 N command in the debug mode to delete the CDRs.

If the site is not provided with the Huawei or third-party CDR server to obtain CDRs, the CDR recording function must be disabled during the SoftCo deployment to avoid full CDR pool and service interruption.

Step 4 If the fault persists, contact Huawei technical support engineers.


Root Cause

The possible cause is that the CDR pool is full and the CDR files are not deleted.