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Knowledge Base

Failure to Obtain All CDRs

Publication Date:  2015-04-21  |   Views:  659  |   Downloads:  0  |   Document ID:  EKB1000073537

Contents

Issue Description

The BMU fails to obtain all CDRs.

Handling Process

Step 1 Ensure that the BillAgent on the PC server is disabled when enabling the CDR import function on the BMU.

Step 2 If the fault persists, contact Huawei technical support engineers.

----End

Root Cause

BillAgent and the CDR import function on the BMU are both enabled.