No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

Failure to Obtain All CDRs

Publication Date:  2015-04-21  |   Views:  659  |   Downloads:  0  |   Document ID:  EKB1000073537


Issue Description

The BMU fails to obtain all CDRs.

Handling Process

Step 1 Ensure that the BillAgent on the PC server is disabled when enabling the CDR import function on the BMU.

Step 2 If the fault persists, contact Huawei technical support engineers.


Root Cause

BillAgent and the CDR import function on the BMU are both enabled.