No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

Users Get Offline Frequently

Publication Date:  2015-07-16  |   Views:  580  |   Downloads:  0  |   Document ID:  EKB1000073543


Issue Description

A user is in FAULT or IDLE status alternately.

Handling Process

Step 1 Run the show sipue part startnum ID command to view the number of registration requests and their registration intervals.

If the registration intervals are all 120 seconds, adjust the registration interval on the IP phone or IAD.
You are advised to set the registration interval to 5 or 10 minutes.

Step 2 Contact the network administrator to check the network status.

Step 3 If the fault persists, contact Huawei technical support engineers.


Root Cause

1.  The registration requests exceed the upper limit and the registration interval specified for a SIP phone is only two minutes.

2.  The network is faulty.