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Knowledge Base

FAQ-UltraPath cannot be installed on Windows Server 2012 R2

Publication Date:  2015-05-20  |   Views:  616  |   Downloads:  0  |   Author:  SU1001859920  |   Document ID:  EKB1000074509


Issue Description

Customer reported an issue related to UltraPath installation on Windows Server 2012 R2.

The problem is when trying to install Ultrapath, V6.01.023, got an error saying “Failed to install the Ultrapath.  Please retry.”

Then tried to install a previous version which he has used successfully elsewhere, V6.01.007, and got the same error.  However, that does seem to have installed something on the servers, because when he tried to install V6.01.023 I got an error saying that “The UltraPath has been installed, please uninstall it and try again.”

UltraPath tools aren’t installed and nothing appears in Programs & Features to uninstall it.

Furthemore, into Device Manager that there is an unknown device, and when he tried to update the driver it reports a problem installing the “NXUP Device Specific Module"





There should be some useless information in the register for ultrapath software, we need clear it manually. 

Here is the manual way:

1,   clear below installation register :    (2568E44F002DF60459259620839A6E49 this one should be with the product name “ultrapath” , other register is related to this one, for example, 2568E44F  and F44E8652)

HKEY_ _MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\2568E44F002DF60459259620839A6E49;
C:\Program Files (x86)\InstallShield Installation Information\{F44E8652-D200-406F-9552-690238A9E694};

2,  clear the driver register:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}\ LowerFilters;
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E97B-E325-11CE-BFC1-08002BE10318}\ UpperFilters;

3,clear the installation file.(in different folder for different OS version)

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Huawei;
C:\Program Files (x86)\Huawei\OceanStor UltraPath\bin;
C:\Program Files (x86)\Huawei\OceanStor UltraPath\cfg;
C:\Program Files (x86)\Huawei\OceanStor UltraPath\doc;
4, clear the up_service.exe file:

1) Check whether there is up_service.exe file in C:\Program Files (x86)\Huawei\OceanStor UltraPath\bin, if no , go to C:\Windows\SysWOW64 ,
2) In command line , run below two command (take the C:\windows\syswow64 for example)

C:\Windows\SysWOW64\up_service.exe –k
       C:\Windows\SysWOW64\up_service.exe –u

3) Delete the up_service.exe file
4) Delete file in C:\Windows\System32\drivers

5, in device manager , uninstall the driver of ultrapath:

6,  then uninstall NXUP Device Specific Module

After above steps , restart the compute and try to install the ultrapath again .