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Knowledge Base

FAQ-Wireless Users Cannot Obtain IP Addresses and the STAs Display a Message Indicating that the Connection Is Restricted or Need to Be Re-established. Why

Publication Date:  2015-05-06  |   Views:  613  |   Downloads:  0  |   Document ID:  EKB1000075961

Contents

Issue Description

Wireless Users Cannot Obtain IP Addresses and the STAs Display a Message Indicating that the Connection Is Restricted or Need to Be Re-established. Why?

Solution

Possible causes are:
  • DHCP is not enabled globally using the dhcp enable command in the system view.
  • The address pool is not configured using the dhcp select interface or dhcp select global command in the interface view.
  • The dhcp select global command in executed in the interface view, but the global address pool is incorrectly configured.
  • Wireless users use MAC address authentication, but no MAC address is configured for the users on the authentication server.