Product Version: FusionAccess V1R5C20
Issue Description:When deploying full-copy VM through FusionAccess Portal,it failed and got the error
"Failed to obtain the domain information
Task failed and got the error "Failed to obtain the domain information"
login both ITA servers, find the two ITA servers were out of domain, it can
ping the AD IP, but can’t ping the domain name.
AD/DNS server has one NIC, and it is in the management VLAN A;
ITA server has two NICs, NIC1 for management VLAN A and NIC2 for
service VLAN B, but only NIC2 configed with DNS entry,NIC1 didn’t
have DNS entry.
When ITA communicate with AD/DNS, because the NIC1 is in the same VLAN with AD, so it always try to resolve the AD name through NIC1,but there is no DNS entry, so it always fail.
fix this issue, we just need to disable NIC1 for ITA to let it communicate with
AD/DNS through NIC2 which configed with DNS entry.
When install the FusionAccess system,if ITA can reach AD and fusioncompute in the same VLAN,then no need to create two NICs.