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Knowledge Base

Failure to Import the License When Some Servers are Restarted for Multiple Times

Publication Date:  2015-06-15  |   Views:  170  |   Downloads:  0  |   Document ID:  EKB1000078965


Issue Description

A license will fail to be imported when some servers with multiple network adapters are restarted for multiple times.

Handling Process

Step 1 Restart the server and check whether the fault is rectified.

If the fault is rectified, no further action is required. If the fault persists, go to Step 2 or contact Huawei technical support.

Step 2 Reinstall the eSpace IVS system.

This step applies only to newly installed servers. Performing this step will lose all data.
Check whether the fault is rectified. If the fault persists, contact Huawei technical support.


Root Cause

After a server is restarted, the network adapters of the server fail to be identified, so network adapters fail to be identified and the license fails to be imported during the system installation.