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Knowledge Base

The Embedded GK Cannot Be Used For Conferencing

Publication Date:  2015-06-23  |   Views:  195  |   Downloads:  0  |   Document ID:  EKB1000079279


Issue Description

After the SMC server IP address is changed, some SMC services cannot be used properly. For example, the embedded GK cannot be used for conferencing.

Handling Process

Step 1 Access the SMC installation path. The default installation path is D:\Huawei Technologies Co., Ltd\Switch System\SwitchCentre\.
Step 2 Open the gkcfg.ini configuration file using the text editor.
Step 3 Change the value of Service-address to the new IP address ( in this example). Then, save the change.
The default values of SM-IP, IP-Management, and RTP-Server-Ip for the embedded GK are all Do not change these values.
Step 4 On the SMC server, choose Start>Administrative Tools>Server Manager>Configuration>Services.
Step 5 Right-click HUAWEI SMC 2.0 SwitchCentre.
Step 6 From the shortcut menu, choose Restart.
Step 7 Log in to the SMC web interface and check whether the embedded GK can be used for conferencing.

Root Cause

The embedded GK IP address (Service-address) is not updated to the new SMC server IP address.